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Delete your account

Under GDPR Article 17 you can ask us to delete your account. Zendrhax implements this as a 14-day grace window followed by automatic anonymisation — no support ticket required.

Important: workspace owners

If you own a workspace, you cannot start the deletion countdown until you've transferred or deleted every workspace you own. This is to make sure your colleagues, clients, and historical data don't get orphaned.

The platform will tell you exactly how many workspaces are blocking you when you try to request deletion.

To unblock:

  1. For each workspace you own, decide: - Delete the workspace from /settings (subject to the pre-conditions in Your first workspace), or - Ask support to transfer ownership to another member — there is no UI for ownership transfer today, write to support@zendrhax.com.
  2. Once you own zero workspaces, you can request deletion.

How to request deletion

  1. Sign in.
  2. POST to /me/data-deletion-request. We're working on a UI button for this — until then you can use a tool like curl, the browser devtools, or write to support@zendrhax.com and we'll trigger it for you.

The platform schedules your account for anonymisation 14 days from now and emails you a confirmation. The email contains a cancellation link in case you change your mind.

During the 14-day grace window

  • You can keep using the platform as normal.
  • You can cancel the request at any time, either by clicking the cancellation link in the email or by re-POSTing to /me/data-deletion-request/cancel while signed in.
  • After cancellation, your account is back to normal — nothing was changed yet.

What "delete" actually means

After the 14-day window elapses, a daily cron job anonymises your account:

  • Your name becomes Deleted user.
  • Your email becomes deleted-<id>@deleted.invalid — no longer a reachable address.
  • Your password, 2FA secret, active sessions, login history, API keys, password resets, and OTP codes are hard-deleted.
  • Your workspace memberships are dropped — you no longer appear in any team roster.
  • A tombstone anonymised_at timestamp marks the row as gone.

Audit log entries are intentionally kept. They record actions taken inside workspaces and the workspace owners have a legitimate interest in retaining them. The user-id column there is a tombstone pointing at your now-anonymised row; the personal data behind it is gone.

After deletion

You won't be able to sign in. If you want to come back, register again with the same email — it'll be available again (you scrubbed it during the anonymisation).

Data that survives anonymisation

  • Invoices you issued (in workspaces you don't own anymore) — they belong to that workspace, not to you.
  • Payment records on Stripe's side — out of our control. Talk to Stripe support if you need them removed.
  • Backups containing your old data — roll out of retention over ~30 days. If you need urgent removal from backups (a regulator asks), write to support.