Acceptable Use Policy

This Acceptable Use Policy ("AUP") tells you what you can and cannot do on Zendrhax. It supplements the Terms of Service; the broader account-management rules there apply too.

We enforce this policy fairly but firmly. Violations may trigger content removal, workspace suspension, or full account termination without prior notice when needed to protect the platform.

#You must not use the Service to

#Harm people or systems

• Distribute malware, viruses, ransomware, exploit kits, or any code designed to disable or compromise other systems.
• Run brute-force, credential-stuffing, denial-of-service, or vulnerability-scanning attacks against the platform, other customers, or third parties.
• Bypass authentication, access-control, rate limits, or any other security control the Service relies on.

#Send abusive communication

• Send unsolicited bulk email ("spam") through the platform's shared SMTP or any module that emits email on your behalf.
• Send phishing, scam, malware-laced, or otherwise deceptive communications.
• Use the Service to harass, stalk, threaten, defame, or discriminate against another person.

#Host illegal or harmful content

• Upload or process content you do not have the right to use (copyright infringement, leaked trade secrets, etc.).
• Host child sexual abuse material (CSAM). We report any such content to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement as required.
• Host or distribute material that incites violence or terrorism against a person or group.

#Circumvent commercial terms

• Resell, sublicense, or "white-label" the Service in violation of your plan.
• Use the Service to build a competing product (scraping, mass exporting, or reverse-engineering platform behaviour beyond what the public API exposes).
• Share API keys or accounts among unrelated parties to evade per-seat or per-key billing.

#Misuse fiscal artefacts

• Issue fraudulent invoices through the Invoices app (invoices for goods or services not provided, fake numbering, falsified tax records).
• Alter fiscal documents after emission. The platform's gapless numbering, immutability checks, and credit-note flow exist precisely to make this impossible by design — circumventing them is a violation.

#Interfere with the platform

• Probe, scan, or test the vulnerability of the platform without written authorisation through our responsible-disclosure channel.
• Reverse-engineer, decompile, or attempt to extract source code except where the law expressly grants that right.
• Use automated tools to create accounts, generate fake traffic, or artificially inflate any metric the platform exposes.

#Copyright infringement (DMCA)

We host content that Customers and their end users upload — client records, invoice attachments, storefront pages and images, and similar. If you believe content on the Service infringes your copyright, you may send a takedown notice to our designated DMCA agent.

#Designated agent

• Zendrhax LLC — DMCA Agent
• Email: legal@zendrhax.com
• Address: 8015 W Elm St, Tampa, FL 33615, USA
• Phone: 813-444-7270
• Registered with the U.S. Copyright Office's Designated Agent Directory.

#What your notice must include

To be effective under 17 U.S.C. § 512(c)(3), your notice must include, in writing:

1. A physical or electronic signature of the copyright owner or someone authorised to act on their behalf.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the material you claim is infringing, with enough detail (a URL, workspace/document reference, or screenshot) that we can locate it.
4. Your contact information — address, phone number, and email.
5. A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on their behalf.

We will remove or disable access to material that doesn't meet these requirements at our discretion, but a complete notice is what triggers our formal takedown obligations.

#Counter-notification

If your content was removed and you believe this was a mistake or misidentification, you may submit a counter-notice with:

1. Your physical or electronic signature.
2. Identification of the removed material and where it appeared before removal.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed by mistake or misidentification.
4. Your name, address, phone number, and a statement that you consent to the jurisdiction of the federal court for the district where your address is located (or, if outside the U.S., any district where we may be found), and that you will accept service of process from the person who filed the original notice.

Send counter-notices to the same designated agent above. Absent a valid legal objection from the original complainant, we may restore the material within 10–14 business days of receiving a valid counter-notice, as the DMCA requires.

#Repeat infringers

We terminate, in appropriate circumstances, the accounts of Customers who are found to be repeat infringers.

#What we do when we find a violation

The response is proportional to the harm and your history with the Service.

We log every enforcement action in the workspace's audit log (where applicable) and in our internal records.

#Reporting

If you see something on the Service that violates this policy, write to support@zendrhax.com with as much detail as you can — URL, screenshot, time, anything else relevant. We aim to triage within two business days; CSAM and active attacks are escalated immediately.

#Security research

If you found a vulnerability and want to report it under our responsible-disclosure framework, write to support@zendrhax.com. Please do not run intrusive tests against the production environment — set up your own test account or contact us first for explicit authorisation.

#Contact

• Reporting abuse — support@zendrhax.com
• Copyright / DMCA notices — legal@zendrhax.com
• Security disclosure — support@zendrhax.com
• Customer support — support@zendrhax.com