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Terms of Service

Last reviewed: Version: 2026-08-01.1

These Terms of Service ("Terms") form a binding agreement between you (the "Customer", "you") and Zendrhax LLC, operator of Zendrhax ("we", "us", "our") covering your use of the Service. By creating an account or using the Service you agree to these Terms.

1. The Service

The Service is a multi-tenant SaaS platform: a platform shell covering accounts, workspaces, billing and security, plus a catalogue of apps you can activate inside a workspace. We may add features, change the catalogue, retire apps, and adjust plan features over time; we will not materially reduce features of a plan you are actively paying for without notice.

2. Your account

  • You are responsible for keeping your credentials confidential. Every action taken with your credentials is treated as taken by you.
  • You must be at least 18 years old (or the legal majority in your jurisdiction) to create an account.
  • One account per individual. Sharing one account between several humans is not allowed — invite them as workspace members instead.
  • We may suspend or close an account that we reasonably believe is in material breach of these Terms, the Acceptable Use Policy, or applicable law.

3. Workspaces and roles

  • A workspace has exactly one Owner. Activating apps, granting app access, deleting the workspace, and connecting Stripe are Owner-only actions.
  • Admins can manage members and workspace-level settings; standard Users can use apps they have been granted access to.
  • Ownership transfer between users is not yet self-serve; write to support@zendrhax.com to coordinate it.

4. Plans and billing

  • Plans, prices, and feature limits are published in-product on /plans and inside each workspace's /billing page.
  • Paid plans are billed in advance for the period you select (monthly or yearly). We use Stripe to process payments.
  • All sales are final. We do not issue refunds — see our Refund Policy for the limited exceptions (billing errors we caused) and the chargeback process.
  • Failed payments enter a dunning cycle. After repeated failures we may downgrade or suspend access until billing is current.
  • We may change prices for new subscription periods with at least 30 days' notice. Active periods are honoured at the price you agreed to.

App bundle ecosystem

  • Your selected bundles form one app-bundle ecosystem with one recurring Stripe subscription, one charge, one renewal date, and one cancellation decision. Each selected bundle is a composition choice inside that subscription, not a separately billed subscription.
  • The accepted checkout summary identifies every selected bundle and the resulting effective app plans. When selections overlap, a shared app is counted once at the highest applicable plan level. The signed pricing breakdown shows the standard component value, shared-component discounts, eligible lifetime-ownership credits, and the resulting recurring price.
  • Manual, Free, and trial access may remain as access fallbacks but does not create a monetary ownership credit. A valid lifetime entitlement may reduce the recurring component it already covers and remains available as a fallback if the ecosystem later changes.
  • The ecosystem buyer owns the subscription. Its effective app set is activated atomically in an eligible workspace owned by that buyer; team access is still granted separately inside each app.
  • Before you confirm a purchase or change, we show the Stripe-provided amount due today, any provider credit, the next charge and renewal date, the apps and plans before and after, and the access fallback for every app. Stripe determines proration, tax, and whether a credit reduces the current invoice or remains on the Stripe customer balance. A displayed credit is not a promise of a cash refund unless we explicitly say so.
  • A recurring individual app subscription replaced by a bundle stops future renewal only after Stripe confirms the bundle. Existing valid lifetime or manual entitlements remain available as a fallback and are not separately refunded.
  • Adding or replacing a selection that keeps every effective app at the same or a higher plan may take effect after immediate Stripe confirmation. A change that removes a selection or app, lowers an effective plan, changes billing interval, moves the ecosystem to one individual app, or cancels the ecosystem takes effect at the current period boundary. Removing one selection does not cancel another remaining selection. Removing the final selection schedules the whole ecosystem subscription for cancellation. The confirmation screen states the timing and app-by-app result before acceptance.
  • Published bundle revisions are immutable. New prices or included content apply to new purchases by default. We do not force an active Customer to a materially reduced revision without the notice and customer choice required by these Terms and applicable law.

5. Acceptable use

You agree to follow the Acceptable Use Policy. Violations may result in immediate suspension of the offending content, workspace, or account without notice when needed to protect the platform or its other users.

6. Customer data

  • You own the data you and your team enter into your workspaces and apps. You grant us a worldwide, non-exclusive licence to host, copy, transmit, display, and process that data only as necessary to run the Service for you.
  • We never use your business data to train machine-learning models, sell it, or rent it.
  • When we process personal data about your end users on your behalf, the Data Processing Agreement applies and forms part of these Terms.

7. Intellectual property

  • The Service, the platform shell, and the apps we ship are our intellectual property. We grant you a non-exclusive, non-transferable, revocable licence to use them while your account is in good standing.
  • You retain all rights to your data and to anything you upload. Logos, brand assets and content you submit are licensed to us only for the purpose of running the Service for you.
  • Feedback you send us about the Service may be used by us without obligation or compensation, but always free of any claim that identifies you as the source unless you ask us to credit you.

8. Third-party services

Some apps integrate with third-party services (for example, Stripe Connect for collecting payments). When you connect such a service you also agree to that service's terms with its provider. We are not responsible for the availability, accuracy or legality of third-party services beyond our own diligence in choosing sub-processors — see Sub-processors.

Current Invoices payment fee. Payments generated from Invoices carry no Zendrhax application fee. Online invoice payment links support two-decimal currencies; zero-decimal currencies are not enabled. Stripe may apply its own fees.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL LIABILITY FOR DIRECT DAMAGES IN ANY 12-MONTH PERIOD IS CAPPED AT THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD.

Nothing in these Terms excludes liability that cannot lawfully be excluded (for example, gross negligence, fraud, or wilful misconduct).

11. Indemnification

You will defend and hold us harmless against third-party claims arising from (a) your use of the Service in violation of these Terms, the Acceptable Use Policy, or applicable law, or (b) content you upload that infringes a third party's rights.

We will defend and hold you harmless against third-party claims that the Service as we provide it infringes a third party's intellectual-property rights, subject to the liability caps in Section 10.

12. Term and termination

  • These Terms apply for as long as your account exists.
  • You may cancel any paid subscription from /billing at any time. Cancellation stops future renewals; we do not refund the current period — see Refund Policy.
  • Bundle ecosystems are managed from My Apps. Removing one selection keeps the remaining selections active. Removing the final selection, or cancelling the ecosystem, schedules the subscription to end at the current period boundary; every included app keeps its current access until that boundary. You may resume a scheduled removal or cancellation before the boundary while Stripe still permits it.
  • When an ecosystem selection ends or changes, each affected app returns to an existing valid direct entitlement, then to its available Free plan, or is deactivated if no fallback exists. The confirmation screen shows that result in advance. Billing changes do not delete app data; normal data retention and account-deletion rules continue to apply.
  • You may delete your account via the GDPR Article 17 flow documented in the Help Center; deletion has a 14-day grace window.
  • We may suspend or terminate your account for material breach, non-payment after a reasonable cure period, or where required by law.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Disputes will be resolved by the competent courts of the State of Florida, United States, and the parties consent to that jurisdiction.

If you reside in a jurisdiction whose consumer-protection laws override that choice (e.g. some EU member states), those laws still apply to the extent they cannot be waived.

14. Changes

We may update these Terms as the Service evolves. For changes that materially affect active Customers, we provide reasonable advance notice through the registered account email or a prominent product notice unless law or urgent security needs require a shorter period. Each revision identifies its effective version. Continued use after the effective date constitutes acceptance where permitted by law.

15. Contact