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Terms of Service

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These Terms of Service ("Terms") form a binding agreement between you (the "Customer", "you") and Zendrhax ("we", "us", "our") covering your use of the Service. By creating an account or using the Service you agree to these Terms.

1. The Service

The Service is a multi-tenant SaaS platform: a platform shell covering accounts, workspaces, billing and security, plus a catalogue of apps you can activate inside a workspace. We may add features, change the catalogue, retire apps, and adjust plan features over time; we will not materially reduce features of a plan you are actively paying for without notice.

2. Your account

  • You are responsible for keeping your credentials confidential. Every action taken with your credentials is treated as taken by you.
  • You must be at least 18 years old (or the legal majority in your jurisdiction) to create an account.
  • One account per individual. Sharing one account between several humans is not allowed — invite them as workspace members instead.
  • We may suspend or close an account that we reasonably believe is in material breach of these Terms, the Acceptable Use Policy, or applicable law.

3. Workspaces and roles

  • A workspace has exactly one Owner. Activating apps, granting app access, deleting the workspace, and connecting Stripe are Owner-only actions.
  • Admins can manage members and workspace-level settings; standard Users can use apps they have been granted access to.
  • Ownership transfer between users is not yet self-serve; write to support@zendrhax.com to coordinate it.

4. Plans and billing

  • Plans, prices, and feature limits are published in-product on /plans and inside each workspace's /billing page.
  • Paid plans are billed in advance for the period you select (monthly or yearly). We use Stripe to process payments.
  • All sales are final. We do not issue refunds — see our Refund Policy for the limited exceptions (billing errors we caused) and the chargeback process.
  • Failed payments enter a dunning cycle. After repeated failures we may downgrade or suspend access until billing is current.
  • We may change prices for new subscription periods with at least 30 days' notice. Active periods are honoured at the price you agreed to.

5. Acceptable use

You agree to follow the Acceptable Use Policy. Violations may result in immediate suspension of the offending content, workspace, or account without notice when needed to protect the platform or its other users.

6. Customer data

  • You own the data you and your team enter into your workspaces and apps. You grant us a worldwide, non-exclusive licence to host, copy, transmit, display, and process that data only as necessary to run the Service for you.
  • We never use your business data to train machine-learning models, sell it, or rent it.
  • When we process personal data about your end users on your behalf, the Data Processing Agreement applies and forms part of these Terms.

7. Intellectual property

  • The Service, the platform shell, and the apps we ship are our intellectual property. We grant you a non-exclusive, non-transferable, revocable licence to use them while your account is in good standing.
  • You retain all rights to your data and to anything you upload. Logos, brand assets and content you submit are licensed to us only for the purpose of running the Service for you.
  • Feedback you send us about the Service may be used by us without obligation or compensation, but always free of any claim that identifies you as the source unless you ask us to credit you.

8. Third-party services

Some apps integrate with third-party services (for example, Stripe Connect for collecting payments). When you connect such a service you also agree to that service's terms with its provider. We are not responsible for the availability, accuracy or legality of third-party services beyond our own diligence in choosing sub-processors — see Sub-processors.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL LIABILITY FOR DIRECT DAMAGES IN ANY 12-MONTH PERIOD IS CAPPED AT THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD.

Nothing in these Terms excludes liability that cannot lawfully be excluded (for example, gross negligence, fraud, or wilful misconduct).

11. Indemnification

You will defend and hold us harmless against third-party claims arising from (a) your use of the Service in violation of these Terms, the Acceptable Use Policy, or applicable law, or (b) content you upload that infringes a third party's rights.

We will defend and hold you harmless against third-party claims that the Service as we provide it infringes a third party's intellectual-property rights, subject to the liability caps in Section 10.

12. Term and termination

  • These Terms apply for as long as your account exists.
  • You may cancel any paid subscription from /billing at any time. Cancellation stops future renewals; we do not refund the current period — see Refund Policy.
  • You may delete your account via the GDPR Article 17 flow documented in the Help Center; deletion has a 14-day grace window.
  • We may suspend or terminate your account for material breach, non-payment after a reasonable cure period, or where required by law.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. Disputes will be resolved by the state or federal courts located in Miami-Dade County, Florida, and the parties consent to that jurisdiction.

If you reside in a jurisdiction whose consumer-protection laws override that choice (e.g. some EU member states), those laws still apply to the extent they cannot be waived.

14. Changes

We may update these Terms as the Service evolves. Material changes are announced in-product and by email to active account holders at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Contact

  • Legal questions — legal@zendrhax.com
  • Customer support — support@zendrhax.com