All sales on Zendrhax are final. We do not issue refunds for subscription fees, prorated periods, or unused capacity.
This page explains the reasoning, the few exceptions, and the process you can use when you believe you were billed in error.
Why no refunds
We are a SaaS subscription business. Plans are billed in advance for the period you select (monthly or yearly). You can stop the next renewal at any time from /billing, but the current period has already paid for the capacity reserved for you and is not refunded.
If you want to evaluate the Service before committing, the Free plan is available on every account and on every workspace. Use it as your free trial.
The only exceptions
We will issue a refund only when one of the following is true:
1. Billing error caused by us
If we charged you more than the published price for your plan, or billed you twice for the same period due to a defect on our side, we will refund the difference automatically and email you a correction.
2. Fraudulent charge
If a charge on your card was made by someone who did not have your authorisation (account compromise, stolen card, etc.), tell us at billing@zendrhax.com within 60 days of the charge. We will work with Stripe to investigate and, if confirmed, refund the charge and revoke the unauthorised access.
3. Statutory consumer right
If you are a consumer in a jurisdiction whose laws grant a non-waivable right to cancel and be refunded (for example, the EU 14-day right of withdrawal, where applicable to digital subscriptions you have not yet used), you may exercise that right under the conditions of your local law. The right does not apply once you have begun using the Service unless your local law provides otherwise.
What we do not refund
- Unused days in the current period after you cancel.
- Downgrades mid-period — the higher plan stays in effect until the period ends.
- Plan changes where the new plan turns out to be unsuitable for your business.
- App-level subscriptions cancelled after activation. The Cancel action stops the next renewal; it does not refund the current one.
- Periods during which the Service had an outage, unless we declared a major incident and individually communicated a service credit. We track incidents on our status page.
Chargebacks
If you dispute a charge directly with your bank or card network instead of contacting us first, we may suspend your account until the dispute is resolved to avoid duplicate processing. Reach out to billing@zendrhax.com first — it is faster and easier.
Repeated frivolous chargebacks (chargebacks for services you used and did not first raise with us) may result in termination of your account under our Terms of Service.
How to request the exceptions above
Email billing@zendrhax.com with:
- Your account email.
- The invoice or charge id you are disputing.
- Which of the three exceptions you believe applies and a brief description.
We aim to respond within 5 business days with a decision. If the refund is approved, Stripe processes it back to the original payment method within 5–10 business days depending on your bank.
Contact
- Billing questions — billing@zendrhax.com
- Customer support — support@zendrhax.com