All sales on Zendrhax are final. We do not issue refunds for subscription fees, prorated periods, or unused capacity.
This page explains the reasoning, the few exceptions, and the process you can use when you believe you were billed in error.
Why no refunds
We are a SaaS subscription business. Plans are billed in advance for the period you select (monthly or yearly). You can stop the next renewal at any time from /billing, but the current period has already paid for the capacity reserved for you and is not refunded.
If you want to evaluate the Service before committing, the Free plan is available on every account and on every workspace. Use it as your free trial.
App bundle ecosystems, changes, and provider credits
- Your selected bundles are priced as one ecosystem subscription. Shared apps are counted once at the highest applicable plan level, and eligible lifetime ownership may reduce a covered recurring component. The signed confirmation shows those permanent adjustments separately from Stripe proration or customer-balance credits.
- A selected bundle is not a separately charged subscription. Removing one selection recalculates the remaining ecosystem and does not create a proportional cash refund. Removing the final selection schedules the whole ecosystem subscription to end at the period boundary.
- Before a bundle purchase or change, the confirmation page shows Stripe's current amount due, any provider credit, and the next charge. That quote, not a local estimate, controls the provider transaction.
- A Stripe credit may reduce the current invoice or remain on the Stripe customer balance for a later invoice. It is not automatically paid back to the original payment method and is not a cash refund unless the confirmation or a written billing decision explicitly says so.
- Ecosystem downgrades, selection or app removal, interval changes, ecosystem-to-individual changes, and cancellations take effect at the period boundary. Access remains available through that boundary, so unused time in the current ecosystem period is not refunded.
- When a selection or the ecosystem ends, app data is retained and each affected app moves to the direct, lifetime, manual, Free, or deactivated fallback shown before confirmation. Data retention does not extend paid access and does not create a refund.
- An existing recurring individual app renewal is stopped only after the target bundle is confirmed. Lifetime and one-time entitlements remain as fallbacks; purchasing a bundle does not refund them.
The only exceptions
We will issue a refund only when one of the following is true:
1. Billing error caused by us
If we charged you more than the published price for your plan, or billed you twice for the same period due to a defect on our side, we will refund the difference automatically and email you a correction.
2. Fraudulent charge
If a charge on your card was made by someone who did not have your authorisation (account compromise, stolen card, etc.), tell us at billing@zendrhax.com within 60 days of the charge. We will work with Stripe to investigate and, if confirmed, refund the charge and revoke the unauthorised access.
3. Statutory consumer right
If you are a consumer in a jurisdiction whose laws grant a non-waivable right to cancel and be refunded (for example, the EU 14-day right of withdrawal, where applicable to digital subscriptions you have not yet used), you may exercise that right under the conditions of your local law. The right does not apply once you have begun using the Service unless your local law provides otherwise.
What we do not refund
- Unused days in the current period after you cancel.
- Downgrades mid-period — the higher plan stays in effect until the period ends.
- Plan changes where the new plan turns out to be unsuitable for your business.
- App-level subscriptions cancelled after activation. The Cancel action stops the next renewal; it does not refund the current one.
- An ecosystem selection or included app that you stop using during the paid period, except where one of the exceptions above applies.
- Provider credits already disclosed and applied through Stripe as part of a confirmed subscription change; their treatment is shown before you accept the change.
- Periods during which the Service had an outage, unless we declared a major incident and individually communicated a service credit. We track incidents internally and on the public status page when that page is enabled.
Chargebacks
If you dispute a charge directly with your bank or card network instead of contacting us first, we may suspend your account until the dispute is resolved to avoid duplicate processing. Reach out to billing@zendrhax.com first — it is faster and easier.
Repeated frivolous chargebacks (chargebacks for services you used and did not first raise with us) may result in termination of your account under our Terms of Service.
How to request the exceptions above
Email billing@zendrhax.com with:
- Your account email.
- The invoice or charge id you are disputing.
- Which of the three exceptions you believe applies and a brief description.
We aim to respond within 5 business days with a decision. If the refund is approved, Stripe processes it back to the original payment method within 5–10 business days depending on your bank.
Contact
- Billing questions — billing@zendrhax.com
- Customer support — support@zendrhax.com